Computer Support For Fine & Applied Arts
Guidelines for requesting computer assistance:
If you need computer assistance you should first check with the ASU Help Desk
at 828-262-(6266). They can resolve many issues or they can determine
that your issue needs to be forwarded to the college computer consultants.
If the ASU Help Desk at 828-262-(6266) is unable to resolve your issue please
submit a Rightnow Service Request at http://rightnow.appstate.edu. Please be
as detailed as you can when filling out the request and under catagory select
College of Fine & Applied Arts and then select your department from the
submenu. Check out this demo on the Rightnow Support Request system.
If you cannot access the Rightnow Service Request system call the
ASU Help Desk at 828-262-(6266) and they can submit the request for you.
If emergency call either Josh Hodges at 828-262-(6549) or Tony Grant at 828-262-(7932).
For quick laptop support take your laptop and power cord to the ACS Walk-in Center on the 2nd floor of the Old Belk Library..
For non-ASU-owned computer support call the Walk-in Center at 828.262.TECH (8324).
For more self-service options try http://support.appstate.edu/answers.
FAQ:
Q: How often should I check my e-mail?
A: Multiple times a day!
Q: Are there Computer Workshops available for faculty and staff?
A: Yes - check out this link - Computer Workshops for Faculty & Staff.
Q: Where can I get help purchasing a new computer?
A for ASU: Your local computer consultant can help determine the best computer for your needs, for the best price. ASU has guidelines in place for minimum specifications.
A for Home: Suggested computer specifications for personal computers.
Q: How long will my service request take to fix?
A: Emergencies will be addressed within 24 hours. Most service requests take two to three days. If you requested lab software installation expect at least a 30-day turnaround.
Q: Which files should I backup?
A: You should always backup your important files. Backup your computer files like Word documents, Powerpoint files, Excel files, bookmarks, and addressbook to the ASU-FS6 server, also known as the M drive. You should not backup everything on your hard drive. Some files will need to be reinstalled anyway if they are lost. Stick to your documents.
Q: Can I use my local e-mail address/contact list in Appalnet?
A: Yes. You would need to manually import the address/contact list.
Q: Can I add a network printer to my computer?
A: Yes. See the tutorials below.
FAQ on Outlook 2003 with Microsoft Exchange Calendar Server
Don't forget to check out the Frequently Asked Questions section on http://rightnow.appstate.edu .
Tutorials:
How to use Rightnow.appstate.edu
How to backup files
How to use your e-mail address book in Appalnet
How to add a network printer for Macintosh
How to add a network printer for Windows
Forms:
If you are having a problem with a lab computer and need to warn your students not to use that computer -
download and tape this form onto that computer. Out of Order Form
