FAA Department Links

Contact Information

Dean:
Dr. Glenda Treadaway

Office: 828-262-8038
Fax: 828-262-6312
Location: 214 Locust Street

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Computer Support For Fine & Applied Arts

We are here to help!

There are serveral ways you can get support. Which one works best for you?

  • Online Form (Preferred): The best way to request service is to fill out the quick form located here. Once you complete this form each member of your tech support team will get an e-mail with your exact text and your contact information.
  • Telephone: If you don't like online forms you can try calling us. The general number for the ASU Help Desk is 6266. If you need to speak with your College Consultants we can be reached at 7932 (Tony Grant) or 6549 (Josh Hodges).
  • E-mail: Perhaps you are having trouble with a file and would like for us to take a look at it. Send it to us as an attachment to grantab@appstate.edu (Tony Grant) or hodgesji@appstate.edu (Josh Hodges).
  • Home Computer Support: Having trouble with personally owned technology? Visit the Computer Support Center in room 1022 of the Old Library Classroom Building. You can call them at Call 828-262-TECH (8324).
  • Do you have constructive criticism? Lets talk. The great thing about technology is the abundance of options.

FAQ:

Q: What is my IP address?
A:

Q: How often should I check my e-mail?
A: Multiple times a day!

Q: Are there Computer Workshops available for faculty and staff?
A: Yes - check out this link - Computer Workshops for Faculty & Staff.

Q: Where can I get help purchasing a new computer?
A for ASU: Your local computer consultant can help determine the best computer for your needs, for the best price. ASU has guidelines in place for minimum specifications.
A for Home: Suggested computer specifications for personal computers.

Q: How long will my service request take to fix?
A: Emergencies will be addressed within 24 hours. Most service requests take two to three days. If you requested lab software installation expect at least a 30-day turnaround.

Q: Which files should I backup?
A: You should always backup your important files. Backup your computer files like Word documents, Powerpoint files, Excel files, bookmarks, and address book to the ASUCFS14 server, also known as the M drive. You should not backup everything on your hard drive. Some files will need to be reinstalled anyway if they are lost. Stick to your documents.

Q: Can I use my local e-mail address/contact list in Appalnet?
A: Yes. You would need to manually import the address/contact list.

Q: Can I add a network printer to my computer?
A: Yes. See the tutorials below.

FAQ on Outlook 2003 with Microsoft Exchange Calendar Server

Don't forget to check out the documentation available under the university support site.

Tutorials:

How to use TechExcel
How to backup files
How to use your e-mail address book in Appalnet

Forms:

If you are having a problem with a lab computer and need to warn your students not to use that computer -
download and tape this form onto that computer.  Out of Order Form