We are here to help!

There are serveral ways you can get support

Which one works best for you?

Online Form (Preferred)

The best way to request service is to fill out the quick form located here. Once you complete this form each member of your tech support team will get an e-mail with your exact text and your contact information.

Telephone

If you don't like online forms you can try calling us. The general number for the Appalachian State University Help Desk is 6266. If you need to speak with your College Consultants we can be reached at 7932 (Tony Grant) or 6549 (Josh Hodges).

E-mail

Perhaps you are having trouble with a file and would like for us to take a look at it. Send it to us as an attachment to grantab@appstate.edu (Tony Grant) or hodgesji@appstate.edu (Josh Hodges).

Home Computer Support

Having trouble with personally owned technology? Visit the Computer Support Center in room 1022 of the Anne Belk Classroom Building. You can call them at Call 828-262-TECH (8324).

Do you have constructive criticism? Let's talk. The great thing about technology is the abundance of options.
 

FAQ

Q: New to e-mail etiquette?

A: Check out our Useful e-Mail Etiquette white paper.

Q: Are there Computer Workshops available for faculty and staff?

A: Yes - check out this link - Computer Workshops for Faculty & Staff.

Q: Where can I get help purchasing a new computer?

For Appalachian: Your local computer consultant can help determine the best computer for your needs, for the best price. Appalachian State University has guidelines in place for minimum specifications.

For Home: Suggested computer specifications for personal computers.

Q: How long will my service request take to fix?

A: Emergencies will be addressed within 24 hours. Most service requests take two to three days. If you requested lab software installation expect at least a 30-day turnaround. *

Q: Which files should I backup?

A: You should always backup your important files. Backup your computer files like Word documents, Powerpoint files, Excel files, bookmarks, and address book to the ASUCFS14 server, also known as the M drive. You should not backup everything on your hard drive. Some files will need to be reinstalled anyway if they are lost. Stick to your documents. You should have your important data in at least two locations.

Q: Can I use my local e-mail address/contact list in Appalnet?

A: Yes. You would need to manually import the address/contact list.

Q: What is the preferred e-mail client?

A: Mozilla Thunderbird works best with our system(s).

Q: How do I create an electronic calendar?

A: We have several calendar systems available. If you wish to share your calendar, or access someone else's, you should use the same system they are using. Otherwise, discuss the best option with your consultant.

Don't forget to check out the documentation available under the university support site.

*New lab software installation mid-semester is not preferred and may take additional time.

Tutorials

• How to submit a support request (TechExcel)
• How to access uStor for network storage
• How to transfer your email address book from Thunderbird to AppalNet
• How to use Digital Measures
• How to edit your Faculty Web Profile
• How to view a Calcium Calendar
• How to view/edit the Department Classroom Schedule
• Using outlook with microsoft exchange calendar server
• How to connect to "asu" wireless on campus
• How to use VPN to access secure servers from home
  
• How to setup Secure Print on your Department Xerox

Forms

If you are having a problem with a lab computer and need to warn your students not to use that computer - download, print out, and tape the "out_of_service.pdf" form onto that computer. You can find the Out of Service form below.